Limited Warranty

Our warranty.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Lightboard Studio (the "Physical Goods" herein). Here's exactly what it covers, for how long, and what to do if something goes wrong.

Last updated
November 21, 2020
1 year
Warranty period
From the date of purchase
Defects
What's covered
Material or workmanship, under normal use
Original owner
Who's covered
Non-transferable to others
1.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period, as determined by Lightboard Studio.

During the Warranty Period, Lightboard Studio will, at its discretion, repair or replace products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance, at no charge to the purchaser.

This Limited Warranty is only applicable to the original purchaser and is not transferrable to others.

The Limited Warranty is void if the Physical Goods are found to be modified, altered or tampered with by anyone other than Lightboard Studio. This includes, but is not limited to, repairs or attempted repairs undertaken by anyone other than Lightboard Studio or persons nominated by Lightboard Studio.

2.

What will we do to resolve issues?

Lightboard Studio will, at its option, either:

Repair or replace the Product using new or refurbished replacement parts
Exchange the Product with a new or refurbished Product
Issue a partial or full refund of the purchase price

Lightboard Studio will cover the applicable shipping charges of Products that we explicitly ask to be returned. In these cases, we cannot complete the refund until the Products have been received and inspected by us.

3.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Lightboard Studio is one year from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or one year from the date of replacement or repair, whichever is longer.

4.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

Conditions, malfunctions or damage not resulting from defects in material or workmanship
Conditions, malfunctions or damage resulting from negligence, improper maintenance or modification
Natural causes including but not limited to lightning, flood, or other natural disaster
Theft or loss of the Physical Goods

The purchaser shall assume all risk of loss or damage to the Physical Good while in transit to us.

5.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution.

For heavy and/or bulky Physical Goods, such as (but not limited to) lightboards, we will arrange to repair or collect the Product from you at a date and time decided and set by Lightboard Studio.

For lightweight or non-bulky Physical Goods, such as (but not limited to) pens, erasers, and similar accessories, the original purchaser may be asked to deliver them to us, in either their original packaging or packaging providing an equal degree of protection, including any accessories or documents that shipped with the Physical Goods to the address specified by Lightboard Studio.

6.

How to contact us

You can contact us by visiting our contact page on our website.

Need warranty service?
Start with our contact page.
Tell us what's wrong and we'll determine the problem and the best solution together.
Contact us